Shipping & Delivery Policy
We will not be held responsible for any losses or damage/s once an item has left us for delivery after 10 days of receipt of purchase. Postal errors can occur and you will need to contact the postal service or courier to follow up your item/delivery. We aim to dispatch your shipment in a timely manner & once your payment has been cleared, Once an item has left us you will be supplied with a tracking number. All shipping costs are charged via weight and location.
For any issues or questions please contact us via our contact us page.
As some carriers are unable to deliver to some postcodes or areas. We will not be held responsible if you have ordered to a postcode or area and the product does not arrive, We will not be held responsible if you chose NOT to read our Terms & Conditions and/or any Policies before your purchase from our website.
Selected items for shipping cost may return a warning that there is no shipping amount or may come up as free shipping, selected items will show if it is free shipping or this will be displayed on the checkout page or could possibly be an error in our system, please contact us for the shipping cost to your area.
If there are any errors in our system or warning messages on the checkout page with shipping cost or shipping methods, please contact us if you are unsure, Shipping cost varies on all products & free Shipping may be available on selected items across the entire website. If the incorrect or no shipping cost shows on the checkout and it shows free shipping, this may not be the case then this will be corrected and the new shipping cost will be adjusted, we will send you an updated invoice with shipping cost included.
Unfortunately we will not process & dispatch your goods until the amount is paid in full & cleared, including any shipping cost/s that were not included on the checkout page. Unfortunately errors can occur and we will fix these errors as soon as we are notified.
If there are any errors in our system or warning messages on the checkout page with shipping cost, if free shipping is displayed on the checkout and it is an error with our system and we require the full shipping cost to send a product we CAN NOT give the item to you (the Customer) for free shipping as it may of stated unfortunately.
We reserve the right to decline, refuse or cancel any orders received or orders made thereafter for incorrect shipping prices, as it may be advertised for free but this may not be the case, please do not hesitate to contact us, one of our friendly representatives will assist you. Please make sure you provide a correct delivery address as we will not be held responsible for any shipping costs incurred for delivery of the item, this will be the customers responsibility, re-delivery fees will apply if you the customer provides an incorrect delivery address and/or the product is returned to us.
The expected time for delivery given by each courier is for reference only.
Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse.